Privacy Notice

Privacy notice in compliance with EU General Data Protection Regulation Legislation (25th May 2018)


This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Lauren Jardine Osteopathy, based at Kings Gym (Queensway, Croydon, Surrey CRO 4BD) and Therapy and Life Centre (218 Brighton Road, Coulsdon, Surrey CR5 2NF), which hereafter for the purposes of this Privacy Notice will be referred to as LJO, is pleased to provide the following information:

2 – Who we are
LJO diagnoses and treats health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter Clinical Pilates is also offered under the category of Complimentary Skills.

3 – Personal Data
a) For the purposes of providing treatment, LJO may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practices, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely and is not shared with anyone not involved in your treatment. Paper files are kept in a secure, locked location separate to the clinic and online data is stored on secured, password protected, online servers. For treatments conducted at Therapy and Life Centre, contact details are stored with pre-vetted staff from Best Reception (a remote reception service), who have all signed integrity and confidentiality agreements. Patient files are then created and stored using Practice Pal – an online server that is GDPR compliant and password protected. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow LJO to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, LJO may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to LJO maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. LJO does not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) LJOs website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help LJO to identify and track visitors and their website access preferences. LJO’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using LJO’s website.
f) LJO will only collect the information needed so that we can provide you with the services you require. We does not sell or broker your data.

4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.

6 – Consent
Through agreeing to this privacy notice you are consenting to LJO processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
LJO will keep your personal information safe and secure, Lauren Jardine will have access to your patient records, although Best Reception staff will have access to your contact details so that they can make appointments and manage your account. LJO will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
LJO will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached 25 years old.

9 – Data storage
LJO uses a number of methods for data storage. In the case of paper files, data is held in a secured, locked location separate to any clinic. Specific files are then securely transported to the relevant clinic on the day of treatment. Setmore is a diary based system and while its servers are based in the United States of America, we have been assured that procedures are in place to be make Setmore GDPR compliant. All other data storage and processing methods used by LJO (Best Reception, Google Calender, Practice Pal, Gmail, Mailchimp, Healthcode and WordPress) are all GDPR compliant, meaning data is stored and processed securely within the UK or EEA.

10 – Your rights as a data subject
At any point whilst LJO is in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that
LJO refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request LJO can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

  • Identity and the contact details of the person or organisation (LJO) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of LJO and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erasure, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – To access what personal data is held, identification will be required
LJO will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If LJO is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to or by phoning +44 (0) 7840130294 or writing to us at the address below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by LJO you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for Lauren Jardine are:

Lauren Jardine Osteopathy

1 Meadow Close, Purley, Surrey CR8 3HN, 07840130294 or

Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email:

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